Warranty Policy

One year. Replacement, not repair.

Every brand-new unit we ship carries a 1-year replacement warranty. If it is dead on arrival, or fails in service within the year, we ship a replacement at our cost — we do not run a send-it-back-and-wait repair loop.

The policy in one table

What “replacement” means here

Most warranty processes are repair processes. The unit goes back, sits in a queue, and returns weeks later — if the fault is reproducible on the bench. For network equipment that is usually the wrong model: the cost of the outage dwarfs the cost of the hardware.

Our process is built around getting a working unit to you rather than getting your unit back. Where a fault is confirmed, we dispatch a replacement and settle the logistics afterwards. When the faulty unit is returned, we inspect it — that inspection is how we find out whether a batch problem is developing, so the return matters to us.

How to file a claim

Vendor warranty versus our warranty

These are two separate things, and it is worth knowing which one you are relying on.

• Our warranty is a contractual promise from us to you: 1 year, replacement, handled by us. It does not depend on the manufacturer approving anything.
• Vendor support contracts (such as SmartNet-type coverage) are purchased separately and attach to the serial number. Where the platform is eligible, brand-new stock can be covered — refurbished and pulled equipment usually cannot.
• If you need a vendor support contract attached, tell us before ordering. Eligibility depends on the platform and its lifecycle status, and we would rather confirm that upfront than discover it afterwards.