Shipping and Lead Time

One month, and where the time goes.

Standard lead time is one month from order confirmation. That is longer than a click-and-ship reseller, and shorter than a factory build — because the time goes into confirming the exact part, inspecting the unit, and packing it properly, not into sitting in a queue.

What the one month actually covers

If one month is too long

Tell us the deadline and we will check what can be pulled forward. In practice three things determine whether a shipment can move faster:

• Whether the exact part is already allocated to us. Stock we hold can move quickly; stock we have to source cannot.
• Whether a different revision is acceptable. A revision that is functionally equivalent in your chassis may be available sooner. We will not make that substitution without asking.
• Which shipping service you accept. Express courier costs more per kilogram than consolidated freight and clears faster.

We would rather quote a realistic date and hold it than promise a fast one and slip. If a date cannot be met, you hear it from us before the deadline, not on it.

Packing standard

• Original factory carton wherever the unit ships in one, reinforced externally for international transit.
• Anti-static bagging for line cards, SFPs and modules. Boards ship in ESD-safe packaging, not loose in a box with foam peanuts.
• Faceplates and connector edges protected — rack-mount ears and blank panels are the parts that arrive bent.
• Heavy chassis ship on pallets or in crates rather than as oversized parcels.
• Each carton is photographed before sealing. If a shipment arrives damaged, those photos are the reference point for the claim.

Documentation and customs

Every shipment leaves with a commercial invoice and packing list that match the goods exactly: part numbers, quantities, declared value and country of origin. This matters more than it sounds. A packing list that does not match the carton contents is the single most reliable way to have a shipment held.

If your country requires a specific certificate, an importer of record, or a particular Incoterm, tell us at the quotation stage. Where a destination has requirements we cannot meet, we say so before the order rather than after the goods are stuck at a border.

Tracking

You receive the tracking reference when the shipment leaves, and we monitor it rather than waiting for you to ask. If a shipment stalls — customs hold, missed connection, address query — we contact the carrier and update you. You should not have to chase a tracking number to find out where your equipment is.